swillbob's Full Review: Adobe Photoshop Elements 3.0 plus Premiere Element...
I purchased this product three days ago for $99.99. After installing it, I imported all of my photos to start the organizing process. At first I loved how easy it was to use. Then...it happened. I started coming across pictures that were blurry beyond recognition. These were pictures that open in other programs (Microsoft picture viewer, picasa, and HP image zone) without ANY problems. After hunting around on the internet, I found a toll free customer support # (there wasn't one included at all with the product). When I called the "tech support" #, the gentleman that I spoke to told me that the problem I was having was well above his realm of expertise, and he gave me another # out of Washington State that I could call (not toll free). When I called them, they asked if I was enrolled on one of their "plans". I told them that I was not and that I just purchased the product and just wanted to know if there was a way to fix the problem that I was having. I was told that if I wanted to talk to a tech, that I would have to give them a credit card # and that I would be charged $39 if the tech determined that the problem that I was having was anything other then a defective installation disc. This quote comes directly from the adobe web site, "If you need one-issue access to an Adobe Expert Support specialist, you can pay for a single incident. Calling about a single incident lets you experience the how-to-help and convenient hours of Expert Support for US$39 per call." Long story short (too late, I know), I will never again purchase any products from adobe.
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