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Don't expect product support
Apr 5, 2005
Review by camelotw
Rated a Helpful Review
Pros:Easy to use and setup
Cons:1)No import/export capabilities to/from other programs
2)No support for Major Program Bugs and/or problems
The Bottom Line: Don't buy this program if you plan on using it on a long term basis. Company support is unreliable.
I've been using this program since 1992. I had good support for my mac version, until I moved to a windows based os system. Don't expect program fixes for existing customers, it won't happen! This new version is no better. It has added line editing capabilities, which are changes long overdue. Only one problem, importing a previous version of your customer invoices and estimates has a bug. When you import a existing file, all your line information is flipped, so the last line entered is now the first line in the form. Here is the response from technical support about the problem.
Recommend this product?
Thank you for contacting Avanquest USA Technical Support.
We are aware of this problem and it is considered to be a bug in the program. We are in the process of developing a patch to fix this problem. This might take some time. Sorry for the inconvenience.
However, you can manually move the line items up or down. If you face any problems, with moving the line items then try the following patch to resolve this issue:
I hope you find this information helpful. If you have additional questions, please reply to this message, making sure that all of the text in this email is in your response.
Avanquest USA Technical Support
If I did not have such a extensive customer database built under this program I would have moved on along time ago. It's frustrating to be promised a fix that never happens. It's like a dog race with a mechanical rabbit in front of you that you cannot catch.
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