Honest company - yes, you can return it!
Written: May 05 '09
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Pros: Super for neck and small joints. Arrived by ordinary mail. Great return policy.
Cons: Too soft for us.
The Bottom Line: Give it a try! Didn't work for us, but no regrets, great return policy.
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| musicgal567's Full Review: BedinaBox.com PacDown Plus Mattress |
After getting the "hard sell" at a couple of mattress stores, with prices that just about gave me a heart attack, a month ago I convinced my spouse to try ordering a mattress over the internet when we bought a new bed. We got a king-sized PacDown Plus Mattress, 11". It came in 3 days, compressed into a ridiculously small (but of course, still heavy) box. We had a couple of really strong guys putting the bed together, so they were kind enough to drop it onto the bed for us as well - highly recommend that, it does weigh over a hundred pounds.
Anyway, we adored it from the very first day - I had very rapid relief of neck and shoulder pain from a herniated disk, and my spouse also had relief of elbow and wrist pain from ulnar nerve compression. We slept soundly. Every small joint we had in our entire bodies was happy. Unfortunately, we both realized after a few weeks that the mattress was just a bit too soft for us overall - our necks and little joints loved it, but for some reason it didn't work for our lower backs. We put off the decision as long as possible, hoping it was something else (damp weather? poor posture?) but eventually decided the lower back aches had to be from the new mattress.
We called - reluctantly - to find out about returning the mattress, and a very nice customer service rep suggested that we try flipping it to the denser side, to see if that worked better for us. However, the other side was far too dense. We called again, and got all of the instructions to return the mattress. We packed it into a king-sized mattress box, and they arranged for a company to come to our apartment building and pick it up. The mattress cover zipper had torn when we flipped it and we worried we would not get a full refund - despite the guarantees about "any condition" - so we waited to see what would happen. Today, just a few days later, the money has been refunded to us via PayPal, the method we used to pay, minus only the shipping costs back to them.
So, even though the mattress didn't work for us, I have nothing but praise for the company and maybe this review will help someone trying to decide (like us) if it's worth the gamble to try a mattress they've never tried. Don't get me wrong - it was a pain in the butt getting the mattress into a box to return it. But it would have been an equal pain to return *any* mattress, and unlike the other major mattress stores, we had 120 days to make the decision if we'd wanted, and there was no hassle about the condition.
Recommended:
Yes
Mattress Size: King
Mattress Firmness: Somewhat soft
Amount Paid (US$): 699
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Epinions.com ID:
musicgal567
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Reviews written: 1
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