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Regetel Berne Opera

Regetel Berne Opera
Overall Rating: Product Rating: 1.0

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My horrible stay at Berne Opera Hotel

Written: Sep 27 '05

Product Rating: Product Rating: 1.0
Pros: None

Cons: Everything
videge's Full Review: Regetel Berne Opera
The room that I was placed was not corresponding to the 3 star category it was listed. Rooms are very poorly furnished and stinky, not sound insulated. Nowhere in my reservation was listed anything about the breakfast. When I arrived, I did not have breakfast on the first morning, and this is when the hotel employee at the register assured me that breakfast was included in my hotel price, and even wanted to give me a wake-up call the next morning not to miss it. To my total surprise, the hotel manager charged me 96 Euros for the 4 breakfasts that I had at the hotel (the breakfast consisted of a buffet with the cheapest croissants, yogurt and poor coffee). The hotel manager was very nasty and did not care less about the hotel reputation or customers. I sent emails to the hotel chain management but they did not care about the incident at all.

Recommended:
No

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videge
Reviews written: 1
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