Cons: Overflows the basket, recalled - fire hazard, poor recall policy.
The Bottom Line: Look elsewhere. Between the basket overflows, the recall, and the recall policy I am disgusted with Bunn and will never purchase another Bunn product.
eracobra's Full Review: Bunn BT10B 10-Cup Coffee Maker
Update:
I was requested by some members and advisors to provide additional information regarding its features and function, rather than focus so much on the recall and customer service. I have added more functional description as requested, but sincerely hope that the message regarding the poor customer service and recall policy is not obscured, as it is a substantial element of any product purchase. In this case I felt it was more significant than the features of the product itself.
It has a separate tank heater and warming plate that keeps coffee at a more stable temerature and reduces coffee overheating. However, there is no timed shutoff of the warming plate, IMHO a bit dangerous. The tank heater does have a "vacation" switch that permits the tank heater to be turned off while away. If you are not using this brewer every day, you might consider an alternative as the water in the tank will gradually evaporate resulting in a "short" pot on the next brew. I do not know what will happen if left long enough to completly evaporate.
There is no timed brewing, so if you are hoping to find a nice hot pot of coffee in the morning, you will be disappointed. That is somewhat mitigated by the fast brew speed, but is still a long wait with only one eye open.
Brew speed is very fast, but resulted in many overflows. They do have available a flow restrictor available but it substantially reduces the brew speed, minimizing its best feature - fast brewing. The flow reducer should have been provided with the coffee maker. The use of Bunn filters had no effect.
The size of the coffee maker is rather large, primarily because of its height (14.25") and depth (13.75") due to the heated water tank. The width is not unusual (7"). Make sure you have adequate under cabinet clearance. Also, the feet and weight of coffee maker prevent it from sliding easily. You may get a few slight burns initially when you reach around the tank to slide out from under the cabinet. You will need to pull it out by grasping the basket portion in the front with both hands. The sticky feet may make it hop, so make sure there is no coffee in the carafe at the time.
The 10 cup carafe is average and can drool at little if you pour a cup a little to fast. There is no "early cup" shutoff for the brew - you must wait until the entire pot is brewed and all of the residual dripping is done before moving the carafe.
The flavor of the brewed coffee was normally good, but can be extremely bitter when the basket overflows resulting in contamination of the coffee with raw grounds. Bunn suggests that softened water is the culprit, but I found that it overflowed with both softened and unsoftened water equally when I had a one month period of time when my softener was off-line. Overflow occured primarily due to finer ground coffee. This may restrict your use of fresh ground coffee, which I have often found to contain more fine grounds than canned coffee.
The warranty is three years - very good. Mine was recalled while still under warranty, but lacking a reasonable repair/replacement policy I was left no recourse but to purchase another coffee maker. It was not a Bunn.
Of the several people I know that have Bunn coffee makers, all of which were subject to recall, none have returned theirs for repair under the recall. All have replaced their Bunn with a different brand.
Original:
I purchased a Bunn B10-B a little over two years ago. It repeatedly overflows the basket, even when using Bunn filters (which are a little taller). While it does make coffee fast, it also makes a mess when it overflows.
It was recently recalled due to a fire hazard. I'm pragmatic, these thing happen. What was most disappointing was how the recall was handled.
1) I had mailed in the warranty card two+ years ago when I purchased it.
2) Bunn never notified me that it was recalled. I found out about it from an article in the local paper. Customers were instructed to immediately stop using it because of the fire hazard.
3) I was given two options for recall, return for repair or a 50% discount on a new one.
4) The repair option required you to wait 1-2 weeks for return packaging to arrive, and a few more weeks for the repair to be performed.
5) The discount option required you to wait 1-2 weeks for return packaging to arrive, and a few more weeks for a discount coupon to processed after the coffee maker was returned.
Both options left me without a coffee maker for weeks. I declined both offers, tossed my $110 Bunn coffee maker in the trash and bought a Cuisinart, which so far is working just fine.
Part of product quality is measured by how well a manufacturer stands behind it. In my opinion, Bunn does not. I will not purchase another Bunn product again.
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