Buyer beware, will not work with many midi devices
Written: Oct 31 '03 (Updated Oct 31 '03)
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Product Rating:
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Pros: None that I can think of.
Cons: Poor/rude technical support, device will not work.
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| jjm53568's Full Review: Voyetra Turtle Beach Keyboard cable - 5 pin DIN - ... |
It sounds terrific in theory; why buy an expensive midi interface when you can hook your midi devices to the game port in your sound card. The problem is that for many users, Voyetra's Midi Cable Pack will not work.
I attempted to connect an midi keyboard to my computer using Voyetra's cable. Despite hours of troubleshooting, configuring, etc., Voyetra's sound testing software simply could not find the midi device.
I noticed that many of these devices are for sale on Ebay, unused and selling for a few bucks at most. I don't think my situation is unique, many consumers seem to be having problems with this device.
While the fact that this device did not work was troubling, it was nothing compared to the poor technical support I received from Voyetra. It is somewhat common (unfortunately) for technical support departments to be less than helpful at times. The technical support person I dealt with at Voyetra was downright rude.
I purchased a competing product from Midiman and I was up and running with no problems whatsoever in less than ten minutes. Since Voyetra classifies this piece of hardware as software, I can't return it to the retailer.
Recommended:
No
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Epinions.com ID:
jjm53568
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Reviews written: 7
Trusted by: 0 members
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