Capital One Auto Finance

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Epinions Product Rating: Disappointing
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Hardship Policy a major joke!!!

Dec 28, 2010
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Pros:Can't think of a single thing.

Cons:Too numerous to mention.

The Bottom Line: Avoid Capital One Auto Finance like the plague!!!


In June 2005 my significant other and I, who were both working full time,  purchased a 2003 Chevy Malibu together. In August 2005 I had surgery and was off work for six months. During this time, my significant other became ill, unable to work and passed away in June 2006 with no life insurance or pension to leave me. Although I had returned to work before he died, I struggled to make the car payments but it was tough since my income was now half of what it had been when he was alive.

Then the stress of everything caught up with me and I started missing more and more work with my doctors finally putting me on permanent medical leave in June 2008. This took my income down again to where I only had about a quarter of the income we had when the car was originally purchased.

I asked Capital One several times if there was a hardship policy and finally they offered one. The catch? My income had to be at least $1500/month to qualify. I was on disability income of only $1200/month (less now that medicare is being taken out) so I'm not eligible.
Is that a joke or what???? Being BELOW $1500 isn't considered a hardship??? Who needs a break more than anyone else - someone below $1500 or someone above $1500???

I'm currently three months behind with threats of repossession constantly, plus phone calls two and three times a day - mostly I ignore them - telling me how much I owe and am I ready to pay the past due amounts. I'm not allowed to do any type of work at all to try and make extra money so the car may be gone in a few days because I just don't have the money to pay for it any more.

Anyway, that's my complaint about Capital (N)One and my experience with them. (At least most of the people I've spoken with speak and understand English as their first language.)


Recommend this product? No


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