ivy75's Full Review: Jura-Capresso MT500 10-Cup Coffee Maker
Purchased this very expensive coffee maker online from Amazon after reading positive reviews in Consumer Reports and deciding I liked the style. Brewed the inaugural pot of hot water just fine, but the heater quit half way into my first pot of coffee and would never work again. Capresso replaced the unit and, after a week, it's been working fine. Coffee is tasty. I wish they offered a bit larger carafe, but this size seems to be pretty standard. One thing I really like is that the lid for pouring in the water and coffee lifts up rather than swinging out, but that might just be personal preference. Customer service was a bit slow, in my opinion, in response to my online request for assistance, but they did get back to me by phone. Before that happened I called. They did not argue with me about the problem, but did just what they should have done, which is to replace the unit, so that was excellent. However, a coffee maker this expensive should have better quality control before being boxed up for sale.
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