Caribe Royale Resort Suites and Villas

Caribe Royale Resort Suites and Villas

15 consumer reviews |Write a Review
Average Rating: Very Good
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walterknoll
Epinions.com ID: walterknoll
Reviews written: 1
Trusted by: 0 members

This is a fine hotel with a terrible staff

Written: Aug 09 '06
Pros:Great Location, Nice Pool
Cons:Irresponsible Management that overbooks on a daily basis, does not care about you the guest

We booked at this hotel and when we arrived we found that they did not have a room for us, (we had even guaranteed late arrival and called to confirm) they wanted to put us up in a lower class hotel next door and we would need to move back after two nights when they did have room. They gave us a dinner voucher for $50 to make up for this (dinner was $100)). When we got the room it was a smoking room (and if you are a non-smoker you know how disguisting this is) When we made the reservation we had been asked and specified non-smoking). The clerk even commented that this happens everyday and he hates telling families they do not have a room on their vacation. This hotels managment is irresponsible and does not care about the guest at all, We will never stay here again. You should not attempt to.

Recommended: No

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