Char-Broil Big Easy Oil-Less Electric Turkey Fryer Reviews

Char-Broil Big Easy Oil-Less Electric Turkey Fryer

3 consumer reviews
Average Product Rating: Excellent
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Big and Easy gets a Big Fat "F" on customer service

Nov 17, 2011
Review by  
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  • User Rating: OK

  • Ease of Use:
  • Durability:
  • Ease of Cleaning:
  • Style:

Pros:Good design, Good concept, lots of retailers carry unit, easy to assemble

Cons:Poor quality control, reasonable customer support is non-existant, 

I paid $99 for my Big and Easy "F". It was missing parts and the company said that I could file a claim for the parts as soon as I sent in the receipt and paid the processing/shipping and handling to have the missing parts ship to my address. Their exact words in the email were, "Once we have received and processed your proof of purchase your pending warranty claim will be processed unless shipping and handling payment has not been collected. As outlined in your assembly manual you will be responsible for the shipping and handling charge for this warranty order."

OF COURSE YOU HAVE TO BUY THE BIG AND EASY TO BE ABLE TO READ THE FINE PRINT.

I've heard others say that Char-Broil was not about customer service and now I believe it!
Purchased on 11-10-11
Assembled on 11-14-11
Registered on 11-15-11
Today 11-16-11
Found out that I have to pay again for shipping/handling parts that should have been in original purchase.

Char-Broil will NOT be at my house anymore!!!


Recommend this product? No


Amount Paid (US$): 99

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