I have always used a CHI GF1001 to flat iron my hair. It does a great job. However, I have had 3 irons just stop working on me. The company used to replace or repair the iron for $15 if the product was still under the year warranty or $35 if it had been over a year. I sent in my last CHI to be repaired a year ago in March. They replaced it with a new one, which stopped working mid-styling this April. I called customer service to have it fixed, but they no longer repair the irons after the year warranty expires. My warranty expired one month ago! Not fair! I guess too many people needed to have their irons replaced. Farouk Systems needs to step it up in the manufacturing department and use durable, high quality parts to make their irons. While it does a great job at straightening my hair, I do not want to spend $100 or more each year on an iron that is just going to randomly stop working all of a sudden. There are just too many selections out there with comparable results, better durability, and cheaper pricing for me to stick by my once-prized CHI. :(
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