I bought Microtrack from Amazon, in USA, and travelled to Brazil. After a firmware update, the microtrack died, does not turn on and does not charge the battery.
I called the M-Audio tech support, and send the product back to M-Audio USA tech support from Brazil. I send a document from Brazilian Government telling I send product for repair, to not charge importation tax me again when the product came back to Brazil.
After few weeks awaiting for a reply, the microtrack arrives and deliver in my home, but with a charge of R$226,00 (about U$120,00) of importation taxes, only because the M-Audio did not send me back the document I send them.
The M-Audio did not reply me with a official positioning about this incident. I create a "incident ID" in the M-Audio webpage, without a resolution.
From January 23, 2007 I ordered, received in February 1, 2007, sent back to M-Audio in February 15, 2007 and for now, I could not test the microtrack quality.
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