DON'T BUY A DELL
Written: Jan 17 '08
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Pros: Looks Nice - Big Screen
Cons: Dell support is incompetent ( I'm not the only one that knows it )
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| ontheedge's Full Review: Dell InspironTM 1501 (N04155A) PC Notebook |
Worked great for 5 months. Needed service. Tech showed up next day. Excellent! Toasted my battery first,then my motherboard ! He replaced motherboard, and one month later I'm still waiting for a new machine. No battery-so my laptop is now a desktop.
Meanwhile I have been BALLISTIC more than once. I can't tell you how many times I've been on the phone ( with India ).
I can't tell you how many times I was told this issue was being escalated. Still no replacement. THE BIGGEST SWINDLE IS THE WARRANTY ! Buyer beware ! What they don't tell you is that after 21 days you are NOT ENTITLED to a NEW machine as a replacement. They're sending me a refurbished unit. It took a month to find that out.
They couldn't give me that information, and EVERY CALL OR ON LINE CHAT TAKES @ 1 HOUR. Pray if you buy a DELL it doesn't CRASH and BURN. If it does, just buy a plane ticket for Texas or India. It take less time to fly there than to make a phone call that gets results.
I personally am filing a complaint with my state dept. of Consumer Affairs
Recommended:
No
Amount Paid (US$): > $600
Operating System: Windows
Processor: AMD Athlon (K7)
Processor speed: 501-600
Screen Size: Greater than 15 inches
RAM: More than 256
Hard Drive (GB): 41-50
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Epinions.com ID:
ontheedge
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Reviews written: 1
Trusted by: 0 members
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