Great Features but with Poor Technical Execution
Written: Apr 05 '06
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Pros: A great number of features at a great price.
Cons: Underlying technical issues with this company prevent it from being a first class web host.
The Bottom Line: I do NOT recommend Dreamhost for the serious web developer. There are too many underlying technical issues that this company will not commit resources to resolving.
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| granth998's Full Review: Dreamhost |
I've been with Dreamhost now for 4 years. Although you'd be hard pressed to find a web hosting company that offers the sheer volume of features Dreamhost offers at a bargain rate, it does come with a price. Over the past year or more, perhaps because they are growing so rapidly, I've noticed more and more technical problems with their services.
Let's start with their web panel. It has always been notoriously slow and although they've promised to fix this problem since as long as I've been a member, it is frustrating to try and get any work done through the control panel because of incredibly long response times. For example, you can create a large number of email addresses under the code monster account (one of the more expensive plans), however it can take sometimes a minute or more to get a response after hitting the submit button when trying to establish a new email address for a client. If you have 30 or 40 email addresses to add, you can see how frustrating this might be. Just about any area of the control panel works in the same inefficient manner. For this reason alone, I could not recommend Dreamhost to the serious developer, but there are other problems as well. Constant problems with keeping websites, databases and webmail up and running are becomming more and more common.
Tech support, whether it be through email or phone support is very slow. They claim 24 hour turn-around but I've had many instances where it's taken up to 48 hours for an answer. They are friendly and apologize but these problems don't seem to get resolved.
It is really a shame that they can't seem to resolve the basic technical problems underlying the issues I've identified because the features they offer are remarkable and this would be an easy recommendation if the execution were better, however until these issues are taken seriously and resources are dedicated to finally resolving these issues, they'll have to keep offering more and more space and features (as they do now) to make up for poor execution.
Bottom line, I do NOT recommend Dreamhost for the serious web developer.
Recommended:
No
Monthly fees (US$): $19.95/mo for Code Monster Plan
Platform used: Linux
Hosted on Secure Server: Yes
Database used: MySQL
Main focus of Web site: Sales/E-commerce
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Epinions.com ID:
granth998
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Reviews written: 4
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