slow customer support, serious uptime issues!!!
Written: Nov 03 '06
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Pros: price
storage
bandwidth
functionality
Cons: slow/not good customer support
highly unstable
highly unreliable
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| rodralig_epi's Full Review: Dreamhost |
Initially, DreamHost can actually be anyone's dream hosting service, super storage space, super bandwidth, and which both still growing weekly - and all at a low price!
Unfortunately, the "you get what you pay for" holds true here - only in a span of a month have I encountered TOO much troubles:
- lost emails due to name servers being reset
- downtimes when connecting to the mail servers
- delays in email transmissions for around a day
- gigabytes of files suddenly disappearing (the most recent)
- customer support that dont read through your support ticket history (and thus give you solutions that never really answer your problems), meaning you have to post a new ticket resulting in being bump to the END of the line!
- definitely SLOW customer support - taking more than a day to respond to support tickets
- etc. etc.
and with that? all DreamHost can say is "we're sorry blah... blah... blah..."
how professional can you be when you think that "sorry" always cuts it?
Recommended:
No
Monthly fees (US$): 10
Platform used: Linux
Hosted on Secure Server: No
Database used: MySQL
Main focus of Web site: Publishing/Content
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Epinions.com ID:
rodralig_epi
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Reviews written: 1
Trusted by: 0 members
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