Pros: Works Very Well On Carpets
Cons: Heavy to maneuver and very difficult to change to hard surface cleaning
I went looking for the Eureka Smart Vac 4870 after reading it was selected as "A CR Best Buy " by Consumer Reports magazine February , 2003. My baby seemed to be having some allergy problems so in my pursuit of all things to reduce dust, dust mites ect, I went in search for a vacuum with a hepa filter. The Eureka Smart Vac had the features that I was looking for: a hepa filter and a hard floor option. What was particularly appealing was the recommendation that it didn't produce a lot of emissions. I had a great deal of trouble locating the Eureka Smart Vac but went to great lengths to find it because it was the one I HAD to have. It is quite difficult to find in Canada. I finally found it on line at Canadian Tire and had it shipped to me. I paid $249.99 plus tax - it is cheaper in the U.S. Then the trouble began!
The first but minor problem was that there were no instructions in the box. It was, however, very easy to put together and the company promptly mailed me a copy. The real frustration began with actual use. I must say that the Eureka Smart Vac does an excellent job on carpets, but mine was a devil to switch to hard surface cleaning. I could not get the brush roller turned off (with the brush roller off, the dirt does not fly all over the place) and when I did, I couldn't get it back on. The process seemed to be fairly self explanatory but believe me it isn't - and this is not the first vacuum I have owned. Then it stopped working all together! Upon inspection of the belt, I noticed that it had let go in a spot. If the belt was moved around a bit I could get it started again. A new belt in my area costs $18.00 plus taxes. The company says it is a "long life" belt but my vacuum was only a month and a half old and only used about 3 -4 times.
There wasn't one time that I used the vacuum that it worked without some frustration. I made several phone calls to the company for help and remained fairly unsatisfied.The customer service reps read from the same manual that I had. One gentleman was quite rude and dismissive. In the end they told me to take it and get it repaired as there must be a fault with the machine (at my own expense!) Needless to say the Eureka Smart Vac is going back Monday. I haven't decided yet for sure which one I will get, but I will let you know how I get along!