Pros: Easy to assemble.
Cons: Useless & boring workout. Returns difficult.
My wife fell for the commercial. I'm definitely the skeptic, but promised her I'd keep an open mind. By the end of our (less than) 30 day trial, she was more convinced than I that the Gazelle was a poorly made waste of money.
Everything is relative.
Is it as quiet as some people say? Depends on what you expect. We found it to be fairly noisy. Enough so that if somebody was "working out" on the Gazelle while another person was trying to watch TV in the same room, there would be some difficulty. Certain joints were particularly noisy. Assembly was not the problem, I know my way around a toolbox!
Is it as good a workout as some people say? You only get out of a workout what you put in. Don't expect some magical device to work those pounds off for you. The gazelle has only one range of motion and no built-in resistance. In short, you have to really force a workout out of this machine. And that workout lacks variety, which means you will get bored very fast and stop using the machine.
Is it as cheap as some people say/think? Compared to other home fitness equipment, like elliptical trainers, the Gazelle is practically free. But the Gazelle is very expensive when you consider how bad a workout you get off of it and how limited the workout range is. For minimal expense you could buy some low-impact aerobics videos, a few light dumbbells and go for a brisk walk once in a while and be able to get a much better, more well rounded workout that is VARIABLE. And that is key. You WILL get bored of swinging around on the Gazelle and it will get shoved into a closet. Otherwise, you can get a new video, change you weight routine or find a new walking route (just ideas, think for yourself, don't listen to Tony Little).
Is it as easy to return as they promise? Companies like this make a mint off knowing people will likely not return the item even if dissatisfied. Are you such a person? Be honest with yourself before you decide to buy because it changes the value equation dramatically. My wife is the type of person who "gets what she wants" and was certainly going to return the Gazelle. Disassembly and repackaging is always harder (and less rewarding) then assembly. The Gazelle was hard to get back into the box (keep all packaging). The fun part - requesting your money back. Customer service was not as willing to live up to the 100% satisfaction guarantee as we had hoped. And there were a lot of questions considering the "no-questions asked" policy. I won't go into it, but there was a bit of a battle. In the end we got most of our money back. If you return your Gazelle, remember, you still have to pay for the shipping in both directions (and it is not a very light thing to ship).
PS If you are confused about the naming of the Gazelle (Freestyle, Platinum, etc.) they are effectively all the same (BUT NOTE I've been informed that the "Elite" does have built in resistance).