Pros: Lifetime warranty. Very flexible easy to use garden hose and prompt warranty service.
Cons: New water disinfectant caused this garden hose to fail prematurely
We have purchased two of these hoses one year ago at Sears for $20 each. The hoses each comes with a multi-spray nozzle. My assumption was that these hoses carry a lifetime warranty so the quality must be excellent. One of our 5/8" 50 foot Flexogen garden hose failed in a little more than one year of light duty use in our tiny backyard. Three blisters formed on the hose that looked like giant green caterpillars at various sections. The other one is used in the garage for car washing and sidewalk washing. That hose is still okay at the present time.
Since the Flexogen garden hose carries a unlimited lifetime warranty. I went online and check their web site for instructions for warranty replacement. The instructions call for cutting the ends and mailing them and a note explaining what had happened. And the lengths and model number of the failed hose. After mailing, the brand-new identical hose arrived via FedEx in about three weeks. I only had to pay two dollars postage to mail in the hose ends. They did not asked for the proof of purchase either.
I think, the reason for the hose to fail could be because of our high water pressure of 85 psi and disinfectant change by our city water department. Since February of last year the city of San Francisco changed disinfectant method from chlorine only to chlorine ammonia blend. This is also true for most parts of the United States. I noticed, all of the rubber parts in all of our faucets throughout our house seems to wear out sooner than before after this change. In a way, I really can't fault Gilmour for making a shabby product. But I hope they would change the formulation of the product to resist this new chemical in the water supply in the future.
Others in this, this hard to kink garden hose is very flexible and very easy to use.