Pros: Sleek design, decent voice quality.
Cons: Labor intensive features, poor instructions, definitely NOT recommended as a primary phone
I've had this phone for a little over a year and, thankfully, it is not our primary phone. I give the GE 27909 only 2 stars: 1 star for its sleek appearance and large, easy to read display on the base station, and 1 star for the decent voice quality and reception (Chicago suburb). Other than these features, this is the most tedious phone I've ever used.
1) Basic functions that should be easy to do, like deleting caller IDs, require several keystrokes because the overall programming in the phone is more complicated than it should be. The buttons on the base station are sponge-y so you have to press them just right to listen to or delete messages.
2) After a power outtage, resetting the time and date is also keystroke intensive. Non-intuitive programming and unhelpful prompts add to time and labor for setting up features.
3) The display on the handset is hard to read - very small fonts and even if you set it at the highest contrast, it's not as sharp and crisp as our other phones.
4) The keypad on the handset is not backlit and it's extremely bland graphically so you have to really look to find the most used function buttons other than the numbers. Some of the function buttons work better backwards than forwards (yes, this is confusing but you learn this in the 'doing.')
5) The user "manual" is very poorly written and, even worse, is not in booklet form. It's one huge piece of paper that unfolds multiple times. This means if you need to re-program something you must unfold this huge piece of paper with no index and then search for the item in a sea of information.
6) The highest volume on the answering machine is very low so if there is any ambient noise, you have to strain to hear your messages.
7) No speakerphone in the handset. You'd think this would be an automatically included feature of any cordless phone at this price point....duh.
Bottom line is that this phone looks good but it is very user UN-friendly. Labor intensive programming and a handset that is awkward to use with below-par clarity on its display window. Even though we use it as a secondary phone, it is the only cordless in the house so I'm now shopping for a replacement because the GE is so annoying. You'd think after all this time in technology years, cordless phone manufacturers would have mastered the ease-of-use, easy to read, and reception quality of hardwired phones all rolled into one nice little product. The search goes on.