Cons: twists and misshapes clothes
does not clean or rinse well
I bought this w/d set because they were supposed to be water saving and were attractive. Within the first few loads I realized the clothes were feeling soapy when done. I ran another cycle with no soap, opening the lid after the water filled and was surprised to see very soapy water. I often have run a rinse only cycle to get all the soap out. I am using a tiny amount of soap so this is not the problem.
On regular cycles, the clothes come out terribly twisted around each other, requiring extra time untwisting just to get them out. Sleeves are stretched and everything is so wrinkled that even ironing doesn't fix it. If I've left the clothes in more than a few minutes after the cycle is done and I'm planning to air dry I often have to run a rinse cycle just to get the wrinkles out.
Delicate cycle is especially poor rinsing and a t-shirt put in folded often comes out still folded the same. So definitely not getting clean.
The dryer is fine except that low heat feels very hot like regular heat in other models.
The control panels on both machines have repeatedly not lit or were very slow to light.
Bought this from Best Buy with the assurance of a return policy that stated if we had 3 service calls within a specified time frame, we could return. We called immediately and the repairman that came said there was no problem so it did not count as a service call. Shock! Perhaps he was right that it did not have a detectable malfunction, but it just does not work well because of poor design.