Pros: Looks pretty
Cons: ruins clothes, mold, expensive, poor customer service
I was shocked the first time I pulled out my new terry robe and it had pulls all over it. My towels were getting beat up, torn, pulled, but I chalked it up to them being old. My old jeans seemed to be aging fast and though I was suspicious I figured I was stuck with this $2000 monster (the W/D set) and had to make the best of it.
Well, I bought new towels the other day, put them in with a load of towels to wash and out one came with the edge ripped and pulls in the terry. My brand new towel destroyed before I even got a chance to use it.
A tech visit and $90 later, no sharp edges or loose parts could be found in either the Washer or Dryer. I really wish I'd seen these negative reviews before investing in this mess, but I got it November 2005, so there may not have been many reviews then. I think it's the back sharp edges of each drain hole on the drum. On high spin the terry cloth and other fabric are forced into the holes and catch on the back edges. That's the only explanation I can think of.
I've also had an electrical panel replaced (on the drier which wouldn't shut down any more). It was out of warranty but free because it was considered a safety issue. The panel on the washer stays on sometimes too. When I sell my house the W/D is staying.
The MOLD problem I was shocked to discover on the roof of the dispenser I control by removing the dispenser after I'm done using the washer. I also keep the door open, but have discovered mold under the rubber gasket, which I'll try to wipe down with bleach.
I agree with previous reviewers about going back to the old top door washer.