Pros: Good, fast espresso and lattes at the touch of a button.
Cons: Short lifetime; poor Customer Service; clunky Italian Post WWII industrial design.
The Bottom Line: I expect a $1,500.00 espresso machine to last longer than two months. And for that amount of money, the dealer should replace it as quickly as possible. Buy locally.
mulberryman's Full Review: Gaggia Titanium Espresso Machine
Maybe the Gaggia Titanium I bought only two months ago isn't as bad as the Customer Service at Whole Latte Love. It died. All of a sudden one Monday morning when I needed coffee. It doesn't power up at all. I called Customer Service at Whole Latte Love expecting that they would send a new machine out since mine was only two months old. No way. They said they would send me an email detailing how to send the machine to them and that I needed to get a number that they would send in a separate email. I responded to the email and finally got my number THREE DAYS later after many calls to them. They tell me the repair will take three weeks. THREE WEEKS? That's how long I am supposed to go without my brand new, expensive espresso machine? They told me I was responsible for packaging, shipping and insuring which cost me $160 alone. (UPS requires expensive, insured items to go overnight or Two-Day.) I still called and harassed Whole Latte Love about the situation and they finally agreed to make it a "hot list repair" (24 - 48 hours) I called Gaggia and got no action from them either. The moral of the story is this: When you buy an expensive espresso machine, buy it somewhere near your home - like at a Williams-Sonoma, who have excellent Customer Service and are known for replacing things - no questions asked. As far as the Gaggia Titanium is concerned, my machine is still being repaired. I will never do business with Whole Latte Love again and I doubt I'll ever buy a Gaggia. Good machine while it lasted but I expect more than two months out of a $1,500 espresso machine. What really hurts is that when I called Whole Latte Love for the initial purchase, I knew nothing about Gaggia and the salesperson talked me into buying one. My suggestion: Avoid both companies!
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