Jul 22, 2008 (Updated Jul 22, 2008)
Review by pattimb
Pros:great coffee when it works
has a known flaw which is not addressed by the manufacturer
I bought this machine for a seasonal home. I used it for a total of 3 to 4 months in a 13 month period. Just off the 1 yr warranty period (I bought it 1 month before they switched to a 2 yr warranty) it started leaking. There is no service center in Hawaii so I brought it back to Vancouver, BC for repair. Because it was a US machine I had to go to the back of the line for repair (6 weeks) and it cost $185 to fix. The repair shop knew exactly what was wrong as it seems that this is a common problem. Very poor quality for the $1600 price tag.