Decent Computer, Horrid Customer Service
Written: Oct 23 '08
|
Product Rating:
|
|
| Ease of Use: |
 |
|
| Quality of Tech Support: |
 |
|
|
Pros: Absolutely stellar performance for the money.
Cons: Crashing issues (apparently resolved by me and TUU), really horrid technical support.
The Bottom Line: If you know your stuff, you CAN NOT beat the price through Tiger Direct. If you don't, stay clear my friends.
|
|
|
| nieman46804's Full Review: Gateway GM5485E (GA1009587) PC Desktop |
I have never owned a Gateway before but the blowout price from TigerDirect caused me to take a chance. I can't say that I'm disappointed, but I'm REALLY glad that I did not pay full price. THE GOOD: Quad Core 6600 rocks. 2 gb ram. This thing is plenty fast for all but heavy gaming operations. Good sized hard drive, lots of ports for USB, firewire, and media cards. Unit is laid out in an intelligent fashion. Wireless mouse and keyboard work well (the mouse goes through batteries pretty often, however). THE BAD: The computer had a nasty habit of crashing when I first got it. I realized that it was either a glitch with Vista and the video card (NVIDIA 8500 GT, which is a solid card) or just Vista period. Purchase Tune Up Utilities and defragment the registry about every 3 weeks and the problem is eliminated. THE UGLY: When I was going through the issues with the crashes, Gateway's solution was to send me a new hard drive. I have read other sites and this seems to be the only tool in their tool box. What useless friggin people. Additionally, I purchased the unit as a refurbished (factory warranty and support, though reduced). They treat you like homeless when you buy a computer this way. BOTTOM LINE: TigerDirect has a number of these of various versions (AMD, Intel). If you are handy enough to do your own tech support for most things you'll be fine. If you really rely upon company support, stay clear as their tech department is useless IMHO.
Recommended:
Yes
Amount Paid (US$): 800
Operating System: Windows
Processor: Other
Processor speed: over 1000
RAM: More than 256
Internal Storage: DVD
Hard Drive (GB): Over 50
|
|
|
|
Epinions.com ID:
nieman46804
|
|
Reviews written: 23
Trusted by: 0 members
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.