Pros: It looks pretty (except for all the stuff that's getting piled on top of it)
Cons: Support is disappointing. Email Grammar and spelling looks like support is out-sourced off-shore.
I wanted a media computer for movie editing and writing to DVD. So, when I saw the ad for this unit at Circuit City back in July, I bought this particular product based on the Gateway reputation. Had them install a Spy Sweeper and Anti-virus software too. I mistakenly t-h-o-u-g-h-t the Gateway would be better than a few comparably equipped machines from other manufacturers.
My mistake was I wasn't able to immediately set it up due to family commitments. When I finally got around to setting it up, I put a CD into it to play some music, and took played a little solitaire. The CD stopped playing and the computer froze totally ignoring any mouse clicks. With a reboot, the Spy Sweeper software identified Intel Audio Studio as an attacker and still no mouse recognition.
After fooling with the thing a couple evenings the really fun part begins.
*) Gateway phone support tells me they do not support this because this is a "new model." (They can tell from the serial number.)
*) On line support listed at their website doesn't recognize the serial number and thanks me for using Gateway on-line support.
*) Another call to the phone support yields the correct support site for this model.
*) Initial response was time-stamped only forty-five minutes after my initial inquiry. Unfortunately, the headers show they were actually seven hours later than the time-stamp. And please rate my performance.
*) After filling in their website form on my initial pass complete with model, serial number, when and where I bought it the tech sends me another form to fill in with the same info. A copy of all this information from my original work was still quoted at the bottom of his email. Please rate my performance.
*) First response was a whole laundry list of tasks that would be a piece of cake if the mouse was working. (I guess he wasn't reading my email) Please rate my performance.
*) Second response was basically reformat the hard drive. Please rate my performance.
*) By September 6th finally got a replacement mouse ordered. Promised in 3 to 5 business days. Please rate my performance.
*) September 16th, now ten calendar days, I asked for status on the mouse. Was given a snippy answer that although I would may like to have a status report that it was not possible AND I could cancel this order if I chose. Please rate my performance.
*) September 17th. Unit is more than a month old, they won't take it back. Please rate my performance.
*) October 4th still haven't seen the mouse, sent yet another inquiry. Have made two payments, can now buy this unit much cheaper.