Generac Power Systems Generac Guardian Series 5870 (696471058703)
(1 Epinions review)
Generac Guardian 10 kw Standby Generator
Sep 27, 2010
Review by gternes
Rated a Helpful Review
The Bottom Line: Generac like most products made the USA as of late only have a Marketing department, NO Service, and NO Quality of workmanship.
Generac lies legally!
Don't buy any Generac Product if you ever plan to get service. They are totally misleading with there advertising. Spec Sheet says, "All units come with built in Battery Charger. This is completely misleading since the only way the battery charger works is if you put 120 vac Utility power to it. The Battery does NOT charge when the Generator is running unless you have Utiltiy Power. This design is so they can sell you a Transfer Switch for $500. Very Under handed marketing. Second they say nothing about not covering the Unit under warranty if it is used as a Stand Alone unit (no Utility power). I had mine and ran it for 6.8 hours and it blew the control fuse and would not start, replaced Fuse, same problem. Spent 12 hours on the phone getting the run around until I finally got someone to promise to look at my unit. Norwall Systems would not accept a return on an obvious lemon, Generac does not even know which dealers are qualified service people. A final nail in the coffin was you have to get a password from Generac to run the unit in AUTO. This is pure Marxism since I bought and paid for the unit I shouldn't need Generac's permission to run it any way I see fit.
Recommend this product?
I am a cerfied Generator Technician with 30+ years experience and I have never seen such a disaster. Don't buy Generac products. You will be sorry if you ever need service.
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