General Reviews of Cincinnati Bell Wireless Customer Service

26 ratings (24 Epinions reviews)
Epinions Product Rating: Disappointing
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Cincinnati Bell customer service

Apr 19, 2009 (Updated Apr 19, 2009)
Review by  
Rated a Helpful Review
  • User Rating: Very Good

  • Local Coverage:
  • Plan Flexibility:
  • Customer Service:

Pros:Selection, no contract, reasonable prices, nice frontline employees

Cons:Cincinnati Bell cannot be trusted, be careful and don't assume anything.

The Bottom Line: Pick a phone a plan and hope you never have to deal with customer service. Issues are settled in their favor with little regard for customer, like other carriers. 


A reasonable person might think a warranty on a NOKIA phone would include service, at the site where you bought the phone.  Not the case with Cincinnati Bell.  My phone was presented as a an equal to Verizon's LG 83__ The Nokia was a disappointment with many undocumented features, like how to use speaker phone, vibrate mode and silent.  These are standard features that Nokia should have had well tested and documented before release.  When the headphone adapter tip broke inside the phone I thought bringing it in for WARRANTY work would be a simple matter.  Nothing could be farther from the truth, Cincinnati Bell has failed completely to offer any customer satisfaction based on Warranty.  The only options are to pay an additional amount per month for "extended" warranty or purchase a new phone (at the rate charged to new customers) They want me to box up the phone and send it to Nokia to activate my "warranty".... these knuckleheads put the WAR in warranty.  Nice as the front line employees try to be the company does NOT understand the first thing about customer service or customer satisfaction. I therefore give them a failing grade for customer support.

No understanding of customer satisfaction, warranty or being helpful, policy makers promise one thing and do not carry through on minimal expectations. Billing is a nightmare with extra unapproved charges showing up, estimates of monthly at sign up are far under the actual billing amount, they have trouble with integrity and being truthful.


Recommend this product? No


Amount Paid (US$): 65.00


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