Here's the most recent (and hopefully last) example:

After moving, I decided to cancel my account. It took me an hour of phone time to cancel my account because, based on my calling location, my call was routed to a call center that was unable to retrieve my account information(?!) After the requisite hold time, the service rep at that call center eventually figured this out and forwarded me to a different call center (more time on hold). The service rep there said that she would cancel my account.

A month later, I noticed that Cimgular had automatically deducted another month's charge from my bank account. I called in to complain. Based on my prior experience, as soon as I got through to a customer service rep (more time on hold), I explained that he probably wouldn't be able to locate my account info, and that he would probably need to forward me to the appropriate call center for the Bay Area. He verified that this was indeed the case (more time on hold), and put me through to the correct call center (more time on hold). The customer service rep there did a fine job -- not only did he cancel my account correctly, but he noticed that they had actually already deducted for the current month as well, and said he would make sure that I received a check for both months.

I received the promised check a few weeks later... except it was made out to the wrong name! I had been on one of those "employee discount" plans, and they made the check out to the company I worked for, rather than myself. So... I called in again (more time on hold). I explained the situation, and the service rep went to figure out who I should talk to (more time on hold). I was on hold so long, my call was picked up by another service rep. I explained again, and she nicely kept me online while she figured out a different number to call.

I called the number (more time on hold), explained the situation for the third time and, after poking about for a bit, the service rep there said that there was nothing that could be done since the name on the account was the company name. I explained that I had old bills which were correctly addressed to me, demonstrating that I had opened the account correctly, and that THEY had somehow messed up the name on the account somewhere along the road. He continued to be unhelpful. I was getting pretty angry at this point and requested to speak to his manager. After repeating himself, he went and got his manager. She verified that, indeed, my name used to be on the account, but somehow got changed. Hallelujiah! EXCEPT that she STILL wasn't prepared to fix their mistake by having them send me a correctly addressed check. Huh?! More back and forth. Finally, she asked for my number and said that her manager would call back within 30 minutes. I'm waiting for that call now...

Recommended:
No

Amount Paid (US$): 30