It's alright, not the best, not the worst
Written: Mar 20 '07
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Pros: great service, great quality, great plans
Cons: hard to understand, hate customer service
The Bottom Line: I like it, but you could do better, you could do worse
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| meganbesler's Full Review: General Reviews of US Cellular Customer Service |
I have a US Cellular contract with my parents. 3 of us are on the plan, and we share 1000 minutes a month with free nights and weekends, 45 minutes roaming a month and I get 250 text messages. Im not sure the final cost on how much the whole plan is but I mean it's reasonable, but Im sure people can find better. The things I love about us cellular is that it's got A LOT of coverage everywhere and you get service just about anywhere which is great. Another thing I really like is that it gives you a lot of options such as easy edge and a lot of options off of that, a lot of plans, a lot of phones, just everything so that you can find exactly what you want. Some of the things I really hate about it is that customer service is basically no help at all when you call them with a problem. You have to fight with them awhile until you get your point across. Another thing that really sucks is the billing process. It's really hard to understand what they send you and honestly if it was me having to pay the whole bill I wouldn't know how to read it and heck, I could be getting charged a lot more than I am suppose to be and not even realise it. I know with my parents paying the bill, my stepdad has called in numorous times because they messed something up on the bill and overcharged us. But see, he knows how to read the 10,000 papers they send us so he knows if they are trying to pull some kind of a trick on us. They send like 10,000 papers at a time and you can't keep any of it straight
Recommended:
Yes
Amount Paid (US$): 69
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Epinions.com ID:
meganbesler
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Reviews written: 10
Trusted by: 0 members
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