Pros: the size I purchased was large enough for airline approval
Cons: no way to order replacment parts.
purchased this to ship a dog. during shipment, dog was easily able to pull the door inward and break it.
because of it's design, no replacement door for a similar style portable kennel will fit.
I contacted Petsmart customer service to see if there was any way to order a replacement door. Nope, they don't sell them and won't give out contact information for the manufacturer so that I could order directly fromt hem. they suggested I take it back to the store- even though I openly told them my own dog created the damage and I was willing to pay for a new door- for a replacement. I didn't beleive the store would do this so I called them intsead of hauling the whole thing there- sure enough, they told me they wouldn't be responsible for damage my dog caused (and why should they be?)
so now I have a $100 crate I can't use. a crate without a door is worthless.
will NOT buy this brand again