Grreat Choice Portable Kennel, Extra Large

3 ratings (3 Epinions reviews)
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No replacement parts available

Jun 20, 2012
Review by  
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Pros:the size I purchased was large enough for airline approval

Cons:no way to order replacment parts.

purchased this to ship a dog. during shipment, dog was easily able to pull the door inward and break it.

because of it's design, no replacement door for a similar style portable kennel will fit.

I contacted Petsmart customer service to see if there was any way to order a replacement door. Nope, they don't sell them and won't give out contact information for the manufacturer so that I could order directly fromt hem. they suggested I take it back to the store- even though I openly told them my own dog created the damage and I was willing to pay for a new door- for a replacement.  I didn't beleive the store would do this so I called them intsead of hauling the whole thing there- sure enough, they told me they wouldn't be responsible for damage my dog caused (and why should they be?)

so now I have a $100 crate I can't use. a crate without a door is worthless.

will NOT buy this brand again


Recommend this product? No


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