I was shocked...
Written: Aug 14 '01
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Product Rating:
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Pros: 3 Year Warranty, Great Customer Service, Good Quality of Monitor
Cons: Had a problem with the image, but was replaced without trouble...
The Bottom Line: If your looking for great customer service, a quality product, and great warranty coverage...then look no further
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| seno's Full Review: Hansol 710 D CRT Monitor |
I must say that when I looked at buy.com for a new monitor, I had no idea that one year later I would be going through so much trouble. Little did I know that buy.com had a no replacement policy after 30 days. So I was found with a second bad monitor only this time it had gone bad just outside of the 30 day period. Buy.com gave me the whole "sorry, there is nothing we can do it is right there in writing" so it appeared I had been really shafted for $200 dollars.
But after hearing of my situation, a friend made the suggestion that I may want to check Hansol's site for a warranty through them. So I checked the site and gave them a call. I soon found that my monitor was covered by a 3 year full replacement warranty by Hansol, no questions asked. And instead of having me send the monitor to them and then they replace it...they are sending me a monitor to replace so I am never without a monitor. The representatives were helpful, and to my surprise I did not get screwed a second time by a bad product. It has been 30 days and so far so good.
Recommended:
Yes
Amount Paid (US$): 200
Operating System: Windows
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Epinions.com ID:
seno
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Member: Dave Kocan
Reviews written: 47
Trusted by: 6 members
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