Hisense TL3220 32" 720p HD LCD Television Reviews
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Hisense TL3220 32" 720p HD LCD Television

7 ratings (7 Epinions reviews)
Epinions Product Rating: OK
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90 days old--no picture

Apr 16, 2012 (Updated Nov 9, 2012)
Review by  
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  • User Rating: Disappointing

  • Sound:
  • Ease of Use:
  • Picture Quality:
  • Durability:

Pros:Picture quality was good, when it was working.
Sound quality is good.

Cons:Poor/slow customer service. 
Life span short (90 days)

I have only had my 40" HiSense LCD TV for 90 days and it is not working...no picture.  I have attempted for 10 days to get customer service to respond to my repair request.  Extremely difficult to get through to CS.  I left voice mails, faxed over copy of receipt and explained problem, emailed customer service same documentation, left customer service rep a voice mail...NO ONE responded to me.  Finally spoke with CS rep after I called back (7 days since I faxed her information).  Was advised that my service request was probably cancelled because of duplication, even though no service had been provided/scheduled.  She said she would check into it, that a part would have to be ordered and could not give me a timeframe as when I could expect my TV to be repaired.  I currently am regretting my purchase of a HiSense TV and would not recommend this product.

Repaired finally on April 29, 2012.

Update:  Today is November 8, 2012, and once again my TV is broken.  Same problem.  Submitted service request.


Recommend this product? No


Amount Paid (US$): 400


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