Cons:VERY poor battery life, non-exitent customer service
Do your research before wasting your money on this vac. I did before purchasing the Platinum Stick Vac, but disregarded the huge number of negative reviews I found. I now wish I'd given them more credit. I'm out $170.00 for an almost useless product and Hoover's customer service is non-exitent. From the very first charge, the battery would only last 15 minutes at best, half that if the brush roll was used. I contacted customer service 3 times and got NO response. Consumers need to stop purchasing from this company. A company that puts out inferior products at a premium price and then ignores it post sale customers, does not deserve to be in business.