Pros: Great when it works
Cons: Not reliable, company does not have replacement parts even under warranty
We have the Vanguard model spa, one year now. The remote panel failed three months ago. The dealer said there were no parts, everything was on back order. We waited a month to get the spa repaired under warranty.
The new panel operated for three weeks, then failed again. The dealer said "They have a problem". It has been a month now and we still don't have it fixed. The dealer said they don't know when Hot Springs will have parts again.
Beware of that great warranty. We are feeling nervous about this company.