Sofitel disappoints
Written: Aug 05 '06
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Product Rating:
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Pros: Concierge, restaurant's food
Cons: Service and lack of staff training
The Bottom Line: Give this hotel a miss...there are far better choices in the City of Brotherly Love.
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| breaker's Full Review: Sofitel Philadelphia |
First, the good: the two hotel concierges were fantastic! Any request was instantly fulfilled with action or good recommendations! Excellent! The food at the hotel's restaurant was outstanding! Fresh, well-prepared and creative...someone back in the kitchen knows what to do!
Then we have: the bad: right from the getgo the front desk didn't have the correct reservation, and the mention that the booking was via Expedia brought looks of distain...not a good sign! Our party was kept waiting in the middle of the lobby while someone "checked into the problem." A complimentary drink in the hotel's lounge would have been a thoughtful idea. There were many misques on the part of the service staff. Around 8pm one evening we decided to stop at the restaurant for some coffee and pastries before calling it a night. The dining room was all but empty, yet the lady in charge said that we had to have an entire meal or we couldn't be seated!!? She'd be happy to serve us pastries in the bar! Here's another fun time: while having breakfast the waitress drops off some butter with some sprinkles of "black stuff" all over it. When confronted, she says: "oh, it's only coffee grounds...nothing to worry about!" She replaced the butter, but...Jeez!! Who's in charge of training?? We brought all of the above to the attention of the GM...
Dining: Two outstanding choices: Lunch or dinner: The Continental (near the historic Liberty Bell) is excellent. Looks like an old fashion dinner, but don't be put-off...very creative, and reasonable prices. For dinner: "20 Manning" was a jewel. No tourists, just locals. Very, VERY creative and well executed! A little bit of a bustle, but worth the noise. Any dish will delight...service a bit weak. Modest pricing.
Recommended:
No
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Epinions.com ID:
breaker
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Reviews written: 2
Trusted by: 0 members
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