Advanced Comfort Technologies Intelli-Gel Gel Mattress Set

90 ratings (86 Epinions reviews)
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INTELLl-BED = buyers beware!

Mar 18, 2008
Review by  
Rated a Very Helpful Review

Pros:None

Cons:Please read the BBB complaint.

The Bottom Line: Avoid at all costs. Go with a sleep number system. Better sleep and they actually stand behind thier customers and product!


A copy of our Better Business Bureau ongoing complaint.

Response to Business Response
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I did not sign, I have proof, check your receipts again!. If we understood the return or were briefed on the return policy, why did the salesman have to hand write the 60 day exchange policy on the front of the sales ticket, why didnt he just turn it over and explain the entire return policy to the customer?.... Further evidence that Intelli-bed is standing behind deceptive sales practices or mistakes made by a new salesperson(s). Nothing about the return policy was ever briefed and I never signed the receipt acknowledging that it was. There is no signature indicating that I was briefed, there is a signature on the RECEIVED BY line indicating we took the mattress topper at the Point of Sale. The Mattress set receipt has no signatures at ALL. Also, where on the return policy is the option they gave us to return the mattress topper and pay a 300.00 fee for the return of the mattress set? It seems thier return policy is very flexible when it suits the company. They know they made a mistake but are not willing to correct it. We visited the store several times and all of the staff in Boise was aware of our hesitation, but ALWAYS assured us that if it was not comfortable, INTELLI-BED would refund us our money. After reading the response I can only conclude that they are not in the business of providing better sleep to thier customers, rather its all about getting maximum profit using inexperienced salespersons and showroom theatrics. The Boise staff is not being honest.

Also, all of the intelli-bed satisfaction sites are currently "unavailable" but here is some colaborating support of thier "refund" policy we were also verbally assured of at the time we bought thier product..

http://www.viewnews.com/2007/VIEW-May-15-Tue-2007/CentennialHills/14241019.html

This complaint needs the attention of Intelli-Bed corporation, not the Boise store. The manager of the Boise store one of the main reasons we are in this situation. I fully expect we will not see any resolve between either party if this stays with the local Boise manager. Thanks.


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02/25/2008 Forward Accredited response to Consumer CLT.cf.rtf
02/23/2008 Receive Business Response
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The customer understood the return policy at the initial purchase of the mattress topper. The confirming signature is evidence of this. It is clearly stated under the policy referenced * Mattress sets upgraded from toppers are not returnable. It is my opinion as the Market and store manager the customer was properly informed of this, at the time of initial purchase and exchange. It was also understood by the customer that Mattress toppers could not be refunded only exchanged one time, hence the reason for the exchange.
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Purchased a mattress topper and then upgraded to a gel bed set on the promise of being able to return the bed for a full refund. Salesman told us numerous times that we could get our money back if the bed did not work for us. Details of the "back of the receipt" were NEVER briefed to us until the 9th of Feb. 2008. After trying to seek resolve, the company told me that I was plain out of choices, it was not their policy to refund money after and exchange. Something again that was never part of the sale. Very deceptive sales practices and a dishonest advertising claim for 100% if not comfortable on their web-site. - I never signed the receipt acknowledging the terms on the back as they were never briefed to me. We bought the topper and I signed indicating I received the item and taking it home. That's why I signed the "RECEIVED BY:" line and not the "I HAVE READ LINE" - The entire Boise staff routinely told us we could bring the bed back if it was not comfortable, given our recent bed issues, this was a rather reoccurring discussion given the cost of the mattress set if the topper did no work. 18 Feb - Jason (District Mgr) called and told Tisha that they would give us our mattress topper back and we could return the bed for an additional $300.00 fee. I called Jason's boss John Quist and told him the story and that the offer was not acceptable as that?s not what we were told our options were at the time of the sale. He became rather rude and I abruptly told him they were a very deceptive company and we were lied to numerous times during this process. I told him I was going to file with the BBB and seek counsel.
DesiredSettlementID: Refund
Product_Or_Service: Mattress Top / Mattress Set
Purchase_Price: 2999.00


02/20/2008 Send Acknowledgement to Consumer
02/20/2008 Manually Inform Member of Case
02/18/2008 Case Received by BBB


Recommend this product? No


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