Pros: Nice phone reps at the New York office
Cons: The whole system. Paperwork, responses .etc .
I received a beneficiary (inherited) IRA last fall. My plan was to move the account to my regular broker. Whether by a comedy of errors or something else, I suspect ,JP Morgan Chase made sure it took a long time.
JP Morgan Chase retirement services is one division among many. The people at the national level are as helpful as they can be. My experience at the local level was hit or miss. The problems I experienced are systemic to the actual way the company flows, not necessarily the people. The corporate retirement division is set up to stall, draw out , and withhold information from the client once that client decides to take their money elsewhere. My money was held hostage for months . The nice phone reps would put something in motion , only for it to take weeks or mysteriously not happen. The story is too long as was my frustration. In the end my money was transferred out (at a cost) and the check was sent by standard mail. A check for a very large sum !!! No tracking , no security, no nothing but hope and a prayer that it would reach its destination. The process was normally a wire type. The saga just ended this May.