Pros: Uses less water
Cons: Poor reliability, water savings does not justify expense
For those of you posting favorable ratings of your Kenmore HE3s, I'd be interested to see if you change your mind after several years of ownership. Year 5 on our HE3....Drum/Basket Bearing FAILED. Sears charged us $150 for the service call. Tech then quoted repair at /- $900 to repair an $850 machine. Needless to say, our machine is now a large white boat anchor. Asked tech if he would ever buy one of these machines?..."I'm not supposed to tell you this, but I would never buy one of these machines. I deal with several HE3 owners each week, most times pronouncing their machines Dead On Arrival." The Whirlpool folks in Benton Harbor, MI have engineered another modern marvel with the HE3. VERY DISAPPOINTED WITH WHIRLPOOL. Maybe I should have researched my purchase more thoroughly? Searching for replacement machine manufactured by a company other than Whirlpool. Though, I'm not sure I'll be able to find a new machine produced by any current manufacturer which will meet my quality expectations. I have shared our family's negative HE3 experience with a number of people recently and will continue. After this experience, I am NO LONGER A WHIRLPOOL PRODUCT PROMOTER. This product experience has so soured my impression of Whirlpool that my wife, an avid baker, will now have a tough time getting me to spring for any future Kitchen Aid product purchases as they too are a Whirlpool product. This recession has adversely affected Whirlpool and should provide the company's management team an incentive to drill down on some of their reports to see how they can increase revenue and improve profitability. In light of this experience, I would argue the strategy should include directives encouraging improved engineering, investment in better components and overall product construction. This will improve product performance, build customer loyalty, increasing market share and momentum toward more favorable territory. Unfortunately in companies like this, tough economic times seem to drive further cost cutting initiatives instead of investments to improve quality and reliability. Whirlpool Execs...swim against the current...change your strategy or risk further erosion of your reputation and market share by alienating people like me...a third generation customer.