Bad products, Bad customer service
Written: Nov 19 '08
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Pros: pretty white color
Cons: heating element died after less than 3 years.
The Bottom Line: I would not recommend a Kenmore to anyone, nor will I ever shop at Sears again.
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| herwheels's Full Review: Kenmore 67032 Electric Dryer |
We have a Kenmore refrigerator & a Kenmore clothes dryer, both purchased in 2005.
The fridge died last year--fan went out in the back of the freezer. Sears wanted over $200 to fix it. My dad ended up jerry-rigging the fan with gorilla glue and it's hanging in there so far.
The dryer's heating element gave out this past Sunday. Called SEARS. Again, they want over $200 to come out and fix it, and they want me to wait 4 days for them to send somebody. the appt was today btw hours of 8am-noon. Repairman NEVER ARRIVED. I called and they tried to tell me that the appt was for 4 days from now. Now I KNOW what day the orig appt was made for, because i was angry that it would take that long in the first place, and upset that I'd be charged so much money to repair a 3yo dryer.
So I called the complaint line and spoke with Jen. I swear she is a robot. She was unhelpful, dismissive and rude.
First of all, it is CRAZY that appliances under normal household use (family of 4 here, 2 small kids) should only last 3years before having problems.
Recommended:
No
Amount Paid (US$): 800
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Epinions.com ID:
herwheels
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Reviews written: 1
Trusted by: 0 members
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