Pros: Makes excellent ice cream
Cons: Leaks after several months of use
* Makes excellent ice cream.
The ice cream texture is much better than that of other ice cream makers I have used in the past. Soft serve ice cream is made and can be eaten right out of the bowl. You can place the ice cream in the freezer for several hours to make regular ice cream.
* Makes ice cream under a short period.
It only takes about 20㪶 minutes to make the ice cream, depending on the type of ice cream made.
* Excellent manufacturer warranty plan
KitchenAid will replace the ice cream maker free of charge if any defect is obtained from using it.
* The product leaks blue fluid after several months of use.
I use this ice cream maker about once a week. After about 3 months of use, I pulled the bowl from the shelf and noticed that the bowl started leaking blue fluid, which is used internally for freezing, from the bottom. The seal from the bottom of the bowl was slightly leaking the fluid. I had the bowl replaced from the retail store (i.e. Bed Bath & Beyond), but the problem occurred on the new bowl too, after 4 months of use. I had the bowl replaced again from the retail store, only to have the bowl leak again after about 4 months of use. I had it replaced one more time, but this time I had KitchenAid send me a new one. Well see how this new bowl performs.
* Needs better insulation.
The ice cream maker bowl works great at around room temperature. However, if the room gets hot, then the bowls performance starts to degrade. I use my bowl in the kitchen, and have found that when the kitchen heats up (e.g. from cooking, summer weather, etc.) while Im making ice cream, the bowl defrosts at a fast rate, which results in liquidity & unfinished ice cream. The bowl should be constructed with better outer insulation to prevent it from defrosting so fast when it is operated in warm/hot rooms the bowl is meant for operation in the kitchen, after all. I now only make ice cream when the kitchen is not being used.