I purchased the XP5240 in Nov. '09. I went against my better judgment in doing so as there were no reviews yet as it was a new model and I had had a Krups Espresso Pronto since 1994. So, what could go wrong? Well, let me tell you. Six weeks after I recieved it the frothing attachment threads stripped out and another part of the machine started to leak. I took it to the local repair just before Christmas and was told in mid January that it had to be replaced. It then took two more weeks to recieve one from Krups. That machine arrived with the frothing attachment glued on and one of the 3 clips broken and a brown colored liquid that came out while priming the machine. Krups asked me to ship it directly to them. They said it was shipped to me from another service center and not them. After 3 weeks I called to find out what was wrong with the 2nd machine and was told by a supervisor named Pierre that they saw no brownish liquid and had replaced the broken piece and were shipping it back to me. I told him I wanted my money back and he said that this was all he could do.Two weeks later The machine arrived. A week or so after recieving it the O ring dissappeared from the frother. Once again I called there customer service number. This time I was told that they would send me the O ring at no charge and to expect it in 1-2 weeks. Two weeks had passed so I called April 8th to see where it was and was told that the O ring was on back order. I asked if they were going to call me and let me know or if I was just to sit and wait for it. I was told that another supervisor was going to call me on the 8th or 9th. It is now April 12th and no call. I have been able to use this machine for maybe a month out of the last 5. I'm glad I kept my 16 year old machine because this machine is a piece of crap and Krups customer service is amazingly horrible.
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