Pros: I'm really bummed out that this company sucks.
Cons: They have the 'lowest' prices but then tack on a whopping $150 shipping charge.
I ordered an LG WM3988HWA Front Load Washer from a company called Full House Appliances. They have HORRIBLE customer service. I ordered the washer/dryer expecting it to come in a few days. They have already charged my card for it, even though they don't have it in stock. (BTW - It now says that the item is not in stock though it didn't when I bought it.)
Check out their message:
They threatened to sue me if I posted a bad review.
ASK YOURSELF BEFORE YOU BUY FROM THEM - IS THIS THE WAY YOU WANT TO BE TREATED BY A COMPANY YOU ARE BUYING FROM?
Witness the following exchange:
fullhouseappliances.com to meOct 7 (2 days ago)This email is to confirm the receipt of your recent order from http://fullhouseappliances.com/ Please bookmark this page for later visits.Oct 8 (1 day ago)When will my washer/dryer arrive?11:14 AM (6 hours ago)Hello, We have left your two voice messages that indicate this product is not in stock currently, and we do not know when it will be back in stock. The factory does not provide any answer at this point. We can only suspect that they are trying to see how many are scattering around the country before they ship them all together in one consolidated batch. We adivse you to wait until the end of month if you can do that long. Regards mailto:firstname.lastname@example.org
3:25 PM (2 hours ago)I thought you guys had it in stock - that's why I bought from you.
That answer is rather lame considering the spiel you put on your site. I'm rather shocked that you sold it without being in stock. I paid extra for an expedited delivery and now you're saying that it *might* be in at the end of the month?
I'm really really REALLY MAD. I'M FURIOUS. I ordered from your company because I wanted the washer/dryer right away.
EMAIL - don't call - I want an explanation.
4:15 PM (1 hour ago)Hello, We state on the site that, we promise, we will usually deliver the merchandise at your final destination within 3-5 business days... This promise does not include our "quick to market" category of products. This item is simply NOT the one in that promise. A small percentage (no more than 1% of the total items) of items could be like this on any given day.In the availability section below the price and the warranty option, it is clearly indicated as " Contact us for availability." This is in match with the reality as the factory cannot provide any information on when it will be available for shipment. All the above has been conveyed to you promptly twice via voice mail. Your message seems to imply that we have mislead you, If it were so, we would defend ourselves vigorously. You are welcome to cancel this order anytime you want as we have no intent to do anything that is not based on the terms and conditions you are mandated to agree with before you are allowed to complete the order. Specifically, the statement reads:" I have read and agreed to the terms and conditions listed in the "About Us" section of the site." In that section, under the "Order Acceptance", it states:"The order confirmation you receive via web site, email or any other electronic format is not a contract and does not constitute an acceptance of your order, but only a record of your offer to purchase a specific item at a particular price. After you place an order, fullhouseappliances will determine whether or not to fill the order, and fullhouseappliances may refuse, alter, or limit your order for any reason without prior notice to you." But in reality, we have done more than that, as elaborated above.
4:23 PM (1 hour ago)Not only are you rude, obnoxious, and misleading but you should have stated that when I purchased a product from you.
Rest assured - I blog a lot and will make sure I post your rude and obnoxious comment as well as tell people to steer clear of your site.
I'm also going to make a complaint with the FFC and any other regulatory agencies I can find. This is simply not acceptable - plus you are a coward for not giving your real name and contact info.
What is your physical address?
4:31 PM (1 hour ago)On your site it says:
Hello, just about anybody can build a web site without investing in products. Athttp://fullhouseapplainces.com/, we don't sell things that we do not stock on a regular basis.
"Such a seemingly similar use of language misleads consumers on the very concept we have pioneered: We sell what we stock, not what a factory will produce in 4-6 weeks."
Clearly, you are misleading and lying.
And you can't even be apologetic or polite about it! Wow, what jerks!
I'm posting on epinions and Amazon tonight. You deserve it.
4:40 PM (1 hour ago)Hello, Then you will hear from our legal liaison shortly as we will confront you legally if we find you break the law. Specifically, Libel is a prosecutable felony in the state where we operate. You are welcome to post the entire messages we have exchanged so far in the original version online. But if we find you add or modify the content that is not based on facts, or post anything of malicious nature, we will take legal actions against you for damages. Regards mailto:email@example.com
5:10 PM (50 minutes ago)And I will post this as well.
You have already taken the money out of my account even though you have not delivered and cannot deliver the product.
You guys are really bad apples; shockingly horrible to deal with. Do you really think that if I post what you have written that ANYONE will want ANYTHING to do with you?
LMAO - There's no way! Your lack of customer service skills not only has cost you my future patronage but any one who will read this exchange.
Please have your legal 'team' 'confront' me; maybe they can explain how you can take my money without delivering a product. The Uniform Commercial Codes and the Federal Trade Commission will have other things to say, I assure you.
5:18 PM (42 minutes ago)Hello, We will answer your challenge in the most professional manner. FYI, you deliberately omit the sentences after "Hello, just about anybody can build a web site without investing in products. At http://fullhouseapplainces.com/, we don't sell things that we do not stock on a regular basis", which would be the ones in our pervious reply. On the next statement, you also intentionally left out the sentence before that, which is "not from the shipment date, as such can be delayed by items not in stock. Such a seemingly similar use of language..." In other words, that is not applicable to your situation. The statement specifically addresses "the shipment date" gimmick. While you are at it, let me suggest you to read the information on this page: http://www.fullhouseappliances.com/info.html. Particularly, Q:Does this mean bad reviews are more trustworthy?
A:That is an intelligent question. I would say, yes, if a bad review has sufficient underlying facts to back it up. Otherwise, you have to be careful here. So far the "sell side" of the bad behaviors have been well publicized. But you know media is biased in that the "buy side" of the bad behaviors have been under-reported.
Q: Well, they figure they can't make money selling that news.
A: You got it. We have seen firsthand how selfish and unreasonable these consumers may become simply because they felt they could hide behind a computer. This false sense of invisibility and invincibility led them to be very aggressive. You know the second you are on-line, you leave "digital footprints" behind you... We confronted them. We told them Internet is not a "Wild West". It is just another form of media. They still need to play the game by the rules. Otherwise, we will assert our legal rights to protect ourselves from libels. Libel is a prosecutable felony in many states.
I will no longer be replying to you. Our legal liason, Christy, will email you as early as tomorrow. Regards mailto:firstname.lastname@example.org