We bought this storm door November 2009 after doing quite a bit of research. I was hesitant because of the price (nearly $300) but really like the features it offered. At the time, the reviews were favorable. The door was installed during winter and we live in Missouri so we didn't use the retractable screen until about April or May or 2010. After using using the roll away screen only a handful of times, we noticed around August we couldn't latch the top glass completely closed without using a screwdriver to push the glass up to close the remaining 1/8 of an inch. About the same time we noticed that the screen started to detach from the upper glass. Within another week (even after taping up the glass to the top of the door), we heard a loud crash. We finally figured out it was the glass and screen had separated. It's amazing the glass didn't break. After initially calling Larson, they sent a replacement screen because the was the most visible problem (the screen was detaching from the upper glass). They sent a replacement part. Then when the upper glass crashed down we noticed the upper pane had come out of square. So I called Larson about this again. I was pretty upset that here we had this door less than a year and had only used it few times and there was already a failure of two parts. I asked Larson what the likely hood that this would happen again. The woman I spoke with said this was one of the highest rated storm doors and very few people called in with problems. But, oddly enough, I was having a hard time explaining what happened to the door (because it didn't make sense), she knew immediately that the top window had gone out of square. Again, a replacement for the upper window was sent.
Recommend this product?
By the time the new glass and screen was installed it was already too cool outside to use the retractable screen and from October 2010 to now August 2011, we've only used the roll away screen a few times (mainly because we've been cautious that the same thing will happen again). Sure enough, the top window now appears to be going out of square. It is almost certain the screen will start to rip away as it cannot support the weight of the window that is out of square.
There is only a one year warranty on moving parts so we are out of warranty and probably SOL because Larson made it pretty clear to me they were being generous last year when they replaced the window.
Needless to say, I would not recommend this door because it is not made to last. We've barely used this door and the same thing has happened about a year later.
I did a quick search of other reviews of this door online and it seems quite a few other people are now having the same problems. I really feel that Larson should recall this door because it won't last.
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