LeapFrog Leapster Multimedia Learning System

41 ratings (41 Epinions reviews)
Epinions Product Rating: Excellent
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Beware of a defect issue the company won't address!!!

Jan 21, 2009 (Updated Jan 21, 2009)
Review by  
Rated a Very Helpful Review
  • User Rating: Disappointing

  • Durability:

Pros:Very fun and well designed games.

Cons:Risk of defect with pins from cartridges getting stuck in module.
Lack of customer support.

The Bottom Line:

Very disappointing experience


Despite the positive reviews, I wanted to make all aware of a potential defective issue with the Leapster:  tiny pins from cartridges getting stuck in the module board when you remove the cartridge, effectively ruining both the module and cartridge.

Worse, the company, Leap Frog International, does not apepar to care about resolving the issue or repalcing the module!

I purchased a Leapster for my son's brithday about a month before his birthday.   He received 3 cartridges from relatives, including Backyardigans, Go Diego, and Batman.

It took about a month before he got around to playing iwth Go Diego, and about a month (and only 3-4 uses of the cartridge), a pin was stuck in the module from the cartridge (and it was not rough handled when removed - it was removed with normal pulling pressure).  This ruined the cartridge with a pin missing, and we were not able to remove the pin from the unit as the insert is too small for even the smallest set of tweezers.

I e-mailed Leap Frog's customer support asking if I could mail the module in for replacement, and they told me becuase the module was past the 90 day warranty, they were not able to replace it (despite the circumstances around buying it a month before it was opened).

I found the problem disappointing, but much more-so, the lack of customer support.  I wasn't expecting them to mail me a module sighht unseen - I was going to send them my defective module for replacement!  You would think they would recognize the value of replacing the module through future cartirdge purchases, but apparently not.

I will never spend another dime on the companie's products at retail, and intend to replace the module and buy all future cartridges secondhand via Craigslist or eBay. 

Beware of this issue...and the lack of customer


Recommend this product? No


Amount Paid (US$): 50
Type of Toy: Game
Age Range of Child: 3 to 5 Years


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