Pros: Free calls to Canada, low international rates, works like regular phone, useful web site
Cons: web site can be slow at times, seems to be slow at fixing problems
The Bottom Line: Vonage's service works great and offers the most competitive rates I've found, it's a great product if you call often out of state or international
I just installed vonage at home less than a week ago, but so far the service is great. The sound quality is perfect, dial tone is immediate and I haven't had any outages or dropped calls so far. I had frequent problems with another voip provider called eureka that we used at my office over a year ago so I remained apprehensive about voip until now.
Overall I think it's really worth it if you call international a lot, particularly Canada (it's free.) My wife is Canadian so we are looking at cutting our monthly phone bill significantly right there. International rates are also very good (compared to Verizon's voip service for example.)
My conclusion is that voip is finally ready and usable, it remains to be seen if a small company like vonage can survive the onslaught of competition that is sure to come from the bells but so far their service works great and is the most competitive I've found.
The good:
- Free calls to Canada / low international rate
- Very reliable so far, feels just like using a regular phone
- Voice quality is very good, same as a regular phone at least
- Web site offers up to the minute call logs with detailed cost breakdown
- Features can be changed/added on the web site very easily
The bad:
- Web site is often slow/sluggish
- There is an ongoing problem with voicemail (according to a message posted by vonage on the website when you login), hasn't affected us so far, but it's been there for a week now, makes you wonder how fast they fix problems when they come up
- unknown if vonage can survive the competition long term
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