I bought one of these for my husband for Father's Day. The first one I brought home was so badly built the screws were stripped out and you couldn't seal the door. We put it back in the box and hauled it back to Bass Pro Shops to exchange it for another one. He used it once to make some beef jerky. Used the instructions and it came out like real crisp bacon. Seriously overdone. Tried to use it again today for the second time only to find out that the display is not working. Totally dead. Now I read that they have a questionable customer service department. Sorry I ever bought the thing.