User Rating: OK
Ease of Use:
Pros:Good , no Great Concept. it scanned documents fast, recognized receipts software was easy
Cons:Things like this need SUPPORT. Needs better product support
The Bottom Line: Great Product when it works, if it stops working customer support is very POOR. I expected telephone support. If they had better support I would of kept my unit.
I purchased one of these units from the company directly in July 2010. I was having a hard time keeping up with all of the paperwork associated with my family. Kids report cards, invoices, legal paperwork ... ugghh.
Recommend this product?
This seemed like the perfect solution. However I only got the scanner to work once ! i never could get the thing to work at all after that. I followed the instructions but the reader was always telling me that it had a paper jam. I called the company, well I should say I tried to call the company. However the company has no customer telephone support. instead they rely on their websites FAQ and emailing support questions. WHAT !
I had no problem calling and speaking to a sales rep but they all they could do was sell me an item, they referred me back to email customer service and to check out their website.
During the one (1) time it did work it scanned documents fast, recognized receipt information and really looked and was easy to use.
In the end , I sent the unit back. It never worked for me. Although I think if the company would of had better support we may have been able to identify something maybe I was doing wrong. However, communicating by email every other day was not worth it to me.
Amount Paid (US$): 399