Neat Desk Pass-Through Scanner Reviews
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Neat Desk Pass-Through Scanner

65 ratings (8 Epinions reviews)
Epinions Product Rating: OK
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Too Bad .. I wanted it to work

Nov 27, 2010
Review by  
Rated a Helpful Review
  • User Rating: OK

  • Ease of Use:

Pros:Good , no Great Concept. it scanned documents fast, recognized receipts software was easy 

Cons:Things like this need SUPPORT.  Needs  better product support

The Bottom Line: Great Product when it works, if it stops working customer support is very POOR.   I expected telephone support.  If they had better support I would of kept my unit. 

I purchased one of these units from the company directly in July 2010.  I was having a hard time keeping up with all of the paperwork associated with my family.  Kids report cards, invoices, legal paperwork ... ugghh.   
This seemed like the perfect solution.  However I only got the scanner to work once ! i never could get the thing to work at all after that.  I followed the instructions but the reader was always telling me that it had a paper jam.  I called the company, well I should say I tried to call the company.   However the company has no customer telephone support.  instead they rely on their websites FAQ and emailing support questions.  WHAT ! 
I had no problem calling and speaking to a sales rep but they all they could do was sell me an item, they referred me back to email customer service and to check out their website.  
During the one (1) time it did work it scanned documents fast, recognized receipt information and really looked and was easy to use.   
In the end , I sent the unit back.  It never worked for me.  Although I think if the company would of had better support we may have been able to identify something maybe I was doing wrong.  However, communicating by email every other day was not worth it to me. 

Recommend this product? No

Amount Paid (US$): 399
Interface: USB

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