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Neat Desk Pass-Through Scanner Reviews
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Neat Desk Pass-Through Scanner

59 ratings (8 Epinions reviews)
Epinions Product Rating: OK
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Where Can I Buy It?

$369.00
399.99
Free Shipping BuyDig.com
$379.00
399.99
Free Shipping Abt Electronics
$399.99
+$10.78 shipping TigerDirect.com

Seemed like a good idea

Dec 30, 2012
Review by  
Rated a Helpful Review

Pros:The promises in the ads sound good, meaning they invested in a good ad agency.

Cons:Cons?  The whole experience has been a con.  Nothing good here.

The Bottom Line: Spend your money on something else.  This system is a complete waste.  Would I recommend this to a friend?  Not if I wanted to keep my friend.


My wife bought this system for me a couple years ago for just under $400.  Being small business owners with little time, she thought this would clear the rubble that is my desk.  Wrongola.

Im what Ill describe as "computer stupid" and can screw up the easiest task on any machine.  I will not mess with anyone else's computer besides checking email for that reason.  This box sat for a while before installation, which went surprisingly (for me) well.  That is where the good times ended however.  Every use turned into a fight whether it would function or not.

I tried to use it to make files to streamline my billing process to no avail.  After several weeks of trying I succeeded in making three (3!) PDF files to email to my customer.  After that NO AMOUNT of button pushing or mouse clicking would cause a result.  Ok so that's not completely true.  It did result in much higher blood pressure and the neighbor's children learning new words, none of which will be used here.

After several angry emails, I was promised a partial refund of $300 since it was more than 90 days past my purchase date.  I was told to be on the lookout for a return label (UPS).  I finally got said label but even that had an expired time limit.  That was the last communication from Neat.  It has not been the last of my communications with them, but all of mine have been ignored.

Ive been waiting two years now for some kind of answer that will never come.  Dont waste your time or money on these low rent schmucks.


Recommend this product? No

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