NetGear SRXN3205 (606449057461) Firewall Reviews
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NetGear SRXN3205 (606449057461) Firewall

1 ratings (1 Epinions review)
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Full Hardware Warranty? Not true!

Jul 8, 2009
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  • User Rating: Disappointing

  • Ease of Installation:
  • Ease of Use:

Pros:Don't know if has any Pros as it was defective and never worked.

Cons:Bad warranty policy: better buy from another manufacturer with more customer-focused warranty policies.

We had great expectations when we bought this router for small business office with 5 people to replace a wornout Watchguard. We tried for 3 weeks to get it to work but it would only allow traffic at a slow speed, taking our 4.7 MBPS download speed to only 0.3 MBPS!

After waiting 30 minutes to be connected to the correct department at Netgear and a gruelling 3 hours with their tech support, we were told that the Prosafe was defective and that we had to pay to get it shipped back to them with return prepaid to get a new one shipped back to us. 

We don't understand this: Netgear supplied a defective device and then we have to pay to get a new one??? Even after we spent hours to get it to work per their instructions? (Who will pay for those lost hours?)

Anyway, that's all we needed to go for another brand and we strongly recommend that you do the same if you don't want to lose your money...


Recommend this product? No


Amount Paid (US$): 420
Driver Availability: Other


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